Privacy Policy

Our privacy policy contains a list of the practices we follow to protect your personal information. We respect your privacy and recognize that it is our social responsibility to protect your personal information. We are committed to make this policy known throughout the company and to set, practice and maintain our privacy policy including:

  1. All personal information collected and used in our business, as well as our employees’ personal information will be protected in compliance with all applicable laws, regulations, national guidelines and other applicable standards.
  2. We do not use any personal information for purposes other than those specified in this policy. We will also take appropriate control measures to protect personal information from being used for other purposes.
  3. All personal information will not be provided to third parties for any purpose except with the consent of the individual concerned or as required by the applicable laws and regulations.
  4. Any complaints or concerns regarding our privacy policy shall be promptly investigated and resolved faithfully within a reasonable period of time.
  5. We are committed to take organizational, personnel, physical, and technical safety measures to appropriately manage collected personal information in order to prevent and correct any disclosure, deletion, or damage of personal information.
  6. We will continuously review and improve the protection of personal information in light of changes in social conditions and the environment.

Established: October 1, 2009
Modified: August 1, 2010
Modified: November 30, 2010
Modified: April 1, 2019
Modified: April 1, 2022
Bandai Namco Online Inc.
President and CEO, Masataka Sekiguchi

Contact us for any inquiries regarding our personal data protection policy
Attention: Contact for Personal Information Matter, Bandai Namco Online Inc.
privacy@bandainamco-ol.co.jp

Use of personal information

Data Protection Executive Officer, President and CEO,
Masataka Sekiguchi,

We collect and use your information for the following purposes:

(1) Our Business Activities

  1. Operations related to online games and other services provided by the Company including campaigns, polls, and other such activities.
  2. Employment and management of our employees.

(2) Purpose

  1. To authenticate the person when providing the registered service and to automatically display the registered information on various screens
  2. To manage credit, calculate charges and invoice for services used by our customers
  3. To send out campaigns, surveys and direct emails about our services, and to send products and prizes
  4. To respond to any inquiries you may make to us by email, postal services or telephone
  5. To assist in our recruitment process
  6. To manage our employees' employment
  7. To contact our business partners for business purposes only
  8. For shared use of Bandai Namco Holdings’ group company employee information (name, company name, department name, extension number, email address), and business-related communications.
  9. To file personal identification numbers for our employees, job applicants, and external individuals in our recruitment activities in documents such as certificate of income and withholding tax, payment record, and notice of eligibility for health insurance and welfare pension plan, and to submit such documents to administrative agencies and health insurance associations.

We use your personal information together with our third party partners when you register for a cooperating service on our website. For more information, please refer to the "Personal Data Notice" on each of our service websites.

Guidance for Disclosure and Corrections of Personal Information

We will accept the following requests for disclosure and corrections from individuals: disclosure of personal information and its record on a third party provision, notice of intended use, corrections such as in cases where the content of personal information is inaccurate, deletion or utilization cease of personal information and cessation of third party provision, based on the reasons such as in cases where we are alleged to have illegally obtained, used, or provided your personal information to a third party, where we no longer need to use your personal information, where leakage, loss, or damage to your personal information occurs in our possession, or where our handling of your personal information is likely to harm your rights or legitimate interests.

(1) Use of Personal Information

We collect and use your information for the following purposes:

  1. To authenticate the person when providing the registered service and to automatically display the registered information on various screens
  2. To manage credit, calculate charges and invoice for services used by our customers
  3. To send out campaigns, surveys and direct emails about our services, and to send products and prizes
  4. To respond to any inquiries you may make to us by email, postal services or telephone

We use your personal information when you register for a service on our website together with our third party partners. For more information, please refer to the "Privacy Notice" on each of our service websites.

(2) Request for Disclosure

  1. Contact us if you have any questions or concerns about your personal information (via email)
    privacy@bandainamco-ol.co.jp
  2. If you wish to make a request via postal mail, please send your request form along with the relevant documents to the following address.
    Bandai Namco Mirai-Kenkyusho,
    5-37-8 Shiba, Minato-ku, Tokyo, Japan 108-0014
    Attention: Contact for Personal Information Matter, Bandai Namco Online Inc.

(3) Required items to be submitted

  1. Request Form for Disclosure and Notice
  2. Request Form for Correction
  3. Request Form for Deletion
  4. Your identification (a copy of your driver’s licence, or your passport)
  5. If you are a legal representative, in addition to the above (4), you must submit documents to confirm your legal authority of representation.
  • The Request Form for Disclosure and Notice, Correction, Deletion are solely available in Japanese and can be downloaded from the Japanese page.
  • Adobe® Reader® is required to view documents in PDF format.

(4) Fees

The following fees will be charged for your request for disclosure and to provide notice of the intended uses.
Fee: 1,000 yen per request.
If the request is made by postal mail, the fee will be charged upon transfer.
For further assistance with disclosure requests, please contact the following office.

For any inquiries regarding personal information

If you have any inquiries or complaints regarding Bandai Namco Online Inc.'s handling of personal information, please contact us at the following address

Contact us for any inquiries regarding the handling of personal information
Attention: Contact for Personal Information Matter, Bandai Namco Online Inc.
privacy@bandainamco-ol.co.jp

Data Protection Executive Officer, President & CEO, Masataka Sekiguchi